PRIVACY POLICY

Effective Date: April 1, 2025 | Last Updated: April 1, 2025

At Nirchal.com, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect the information you provide while using our website.

Information We Collect

We may collect the following personal information when you use our website or place an order:

  • Personal Information: Name, address, email ID, phone number, etc.

  • Payment Information: UPI, credit/debit card details (processed securely via third-party payment gateways).

  • Order Details: Product preferences, custom measurements (for stitching services), and delivery instructions.

  • Device Information: IP address, browser type, location, and browsing behavior.

How We Use Your Information

Your information helps us provide a better shopping experience. We use it to:

  • Process and fulfill orders

  • Provide order-related communication and updates

  • Offer customer support

  • Improve our services, products, and website experience

  • Comply with legal obligations

  • Send marketing/promotional emails (you may opt out anytime)

Sharing Your Information

We do not sell or rent your personal data. However, we may share it with:

  • Shipping partners to deliver your orders

  • Payment gateway providers for secure transactions

  • Technology partners who support our website functionality

  • Legal authorities, if required by law

Data Protection & Security

We use standard industry security measures such as:

  • SSL encryption

  • Secure payment gateways

  • Limited access to customer data

  • Regular monitoring and system audits

However, no online system is 100% secure. By using our website, you acknowledge this risk.

Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze traffic and behavior

  • Personalize your experience

You can disable cookies through your browser settings, but some features may not work properly.

Your Rights

As a user, you have the right to:

  • Access your personal data

  • Correct or update your information

  • Request deletion of your data (subject to legal and operational requirements)

  • Opt out of marketing communications anytime

To exercise these rights, contact us at support@nirchal.com.

Children’s Privacy

Nirchal.com does not knowingly collect personal data from children under the age of 13. If we discover such data has been collected, it will be deleted immediately.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of such sites.

Policy Updates

We may update this policy from time to time. Changes will be reflected on this page with a revised “Last Updated” date.